04-25-2008, 07:58 PM
As from FA and UW, it will start like this,
"Hello Mr./Ms. X, I am Dr. Z. .... How may I help you today?" Then you wait for the SP answers and give s out the CC.
But my friend told me it is not right after taking the Kaplan 5-day CS courses.
The kaplan teacher insists that you never ask SP for CC since it is already on the doorway information.
So they prefer to start like this,
"Hello Mr./Ms. X, I am Dr. Z. ....I notice that, from your chart, you are not feel quiet well and having a chest pain/soar throat etc." The reason why they instruct to do so is that If you are saying somethig like "how may I help you", the SP may responses like "Don't you check my chart? I already told nurse I have a chest pain/soar throat"
I am so confused. What should I follow? Is there any test taker can verify it?
"Hello Mr./Ms. X, I am Dr. Z. .... How may I help you today?" Then you wait for the SP answers and give s out the CC.
But my friend told me it is not right after taking the Kaplan 5-day CS courses.
The kaplan teacher insists that you never ask SP for CC since it is already on the doorway information.
So they prefer to start like this,
"Hello Mr./Ms. X, I am Dr. Z. ....I notice that, from your chart, you are not feel quiet well and having a chest pain/soar throat etc." The reason why they instruct to do so is that If you are saying somethig like "how may I help you", the SP may responses like "Don't you check my chart? I already told nurse I have a chest pain/soar throat"
I am so confused. What should I follow? Is there any test taker can verify it?