04-11-2012, 07:57 AM
Rapport and professionalism.
1. knocked at the door
2. greeted , introduced, shook hands warmly
3. informed what he/ she is here for
4. put the drape
5. asked if something from the room , he/ she can help me with
6. Asked permission to write notes or sit down for interviewing.
7. empathized when I told my chief complaint
8. was dressed appropriately
9. was attentive to my concerns other than my chief complaint
10. has ability to encourage the patient to share the issues
11. Appeared calm and composed.
12. was eager to help
13 Sounded sure of what he wanted to do or say.
14. Made an eye contact.
15. Ended the encounter respectfully and with a nice goodbye note
Questioning skills
1. questions he asked were appropriate and systematic
2. only one piece of information was obtained at a time
3. I was able to understand what he wanted to know
4. the words used while asking questions were simple and easy to understand(no medical terminology)
5. I could answer the entire questionnaire without having the need for clarification and repetition or asked him/her to rephrase it.
6. None of the questions asked were leading.
Information sharing
1. was able to inform regarding the diseases(discussed more than one possibility)
2. did not use medical jargon
3. told me all the important tests that I need to undergo
4. explained few complicated procedures in a very lucid way
5. Reassured me regarding my illness.
6. Satisfactorily answered my challenging question.
7. Appeared confident after discussing impression.
8. did not confuse me or made any contradictory statements or false reassurances(examples: cancer is highly unlikely, I will treat you completely)
9. Did not refer to all my complaints as psychological or refer me to other specialties.
10. treated me with great respect and dignity.
1. knocked at the door
2. greeted , introduced, shook hands warmly
3. informed what he/ she is here for
4. put the drape
5. asked if something from the room , he/ she can help me with
6. Asked permission to write notes or sit down for interviewing.
7. empathized when I told my chief complaint
8. was dressed appropriately
9. was attentive to my concerns other than my chief complaint
10. has ability to encourage the patient to share the issues
11. Appeared calm and composed.
12. was eager to help
13 Sounded sure of what he wanted to do or say.
14. Made an eye contact.
15. Ended the encounter respectfully and with a nice goodbye note
Questioning skills
1. questions he asked were appropriate and systematic
2. only one piece of information was obtained at a time
3. I was able to understand what he wanted to know
4. the words used while asking questions were simple and easy to understand(no medical terminology)
5. I could answer the entire questionnaire without having the need for clarification and repetition or asked him/her to rephrase it.
6. None of the questions asked were leading.
Information sharing
1. was able to inform regarding the diseases(discussed more than one possibility)
2. did not use medical jargon
3. told me all the important tests that I need to undergo
4. explained few complicated procedures in a very lucid way
5. Reassured me regarding my illness.
6. Satisfactorily answered my challenging question.
7. Appeared confident after discussing impression.
8. did not confuse me or made any contradictory statements or false reassurances(examples: cancer is highly unlikely, I will treat you completely)
9. Did not refer to all my complaints as psychological or refer me to other specialties.
10. treated me with great respect and dignity.