05-05-2020, 07:15 PM
We are aware that several Prometric test centers are erroneously listed as open, so some examinees with confirmed slots were met with closed centers when Prometric resumed limited testing on May 1st. This has led to increased confusion during an already difficult situation for examinees. We are working to immediately find resolution to these issues.
We have been and continue to be in daily contact with Prometric to represent the needs of the examinees and stakeholders to improve the safe resumption of testing and Prometric’s communication with examinees. Today our senior leaders met with Prometric to share our dissatisfaction with the current situation and the need for a clear and immediate plan. We have emphasized the impact their actions have had on this critical community and the importance of providing examinees with timely and reliable information.
We expect capacity constraints and challenges to continue. For this reason, as previously announced, we are working hard to accelerate alternate test delivery solutions.
We have been and continue to be in daily contact with Prometric to represent the needs of the examinees and stakeholders to improve the safe resumption of testing and Prometric’s communication with examinees. Today our senior leaders met with Prometric to share our dissatisfaction with the current situation and the need for a clear and immediate plan. We have emphasized the impact their actions have had on this critical community and the importance of providing examinees with timely and reliable information.
We expect capacity constraints and challenges to continue. For this reason, as previously announced, we are working hard to accelerate alternate test delivery solutions.